US Life Insurance-Noida-US Shifts

5 - 10 Years
Noida

Job Description

Responsibilities

  • Manage Operations from process & measurement standpoint
  • Set and assess representative's performance expectations and performance, and create individual action plans
  • Monitor associate customer contacts and provide constructive feedback on performance to individuals on a regular basis
  • Conduct briefings and team meetings for team status updates, new product information, policy and procedures change, etc.
  • Ensure key service center performance indicators are met and assist Operations team with performance summary reports creation
  • Collect feedback from associates, managers, and Quality Coaching team to identify associate training and development needs
  • Assist with scheduling and forecasting of staff to maintain optimal service provided
  • Develop reward and recognition programs for teams
  • Present current customer issues, trends, and recommended solutions to management
  • Maintain current understanding of policies and procedures, website changes, new products and processes of company and customer service center
  • Manage escalated customer enquiries / complaints
  • Drive Innovation, Ideation and Client Value Creation projects


Experience

  • Life Insurance products and processes experience (Mandatory)
  • Overall 5+ years in Back Office deal (Essential)
  • At least 1 year of team management experience (Essential)
  • Client stakeholder management experience (Essential)
  • US Customer Service experience

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Placewell Consultants

Gurgaon
View Contact Details+

Contact Company:Placewell Consultants

Email :career@placewell.com

Salary

Not Disclosed by Recruiter

Role Category

Operations/Processes

Role

Insurance Operations Manager

Employment Type

Full Time, Permanent