Roles and Responsibilities
- Customer Support vertical and help us in managing
- Resolving customers query,
- Handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.
- You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
- In Service Desk Voice Support you will be responsible to perform day to day operations while maintaining SLAs & solve queries related to disputes and coordinating with customer.
- You will be recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
- You will have to manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
Experience- 2-7 Years International Voice Process
Notice peroiod- 15 Days Immediate Joiner
- Excellent Communication Skills
- Having International Voice Exp
Desired Candidate Profile
UG:Graduation Not Required
Contact Company:Placewell Consultants