Service Desk Voice Support – Bangalore

Hiring for MNC

from 1 to 6 year(s) of Experience
Bengaluru

Job Description

Roles and Responsibilities



  • Customer Support vertical and help us in managing
  • Resolving customers query,
  • Handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.
  • You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
  • In Service Desk Voice Support you will be responsible to perform day to day operations while maintaining SLAs & solve queries related to disputes and coordinating with customer.
  • You will be recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
  • You will have to manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. 


Experience- 2-7 Years International Voice Process


Shifts-24*7


Notice peroiod- 15 Days Immediate Joiner


Skill


  • Excellent Communication Skills
  • Having International Voice Exp



Regards

Poonam Patel

HR Executive




Key Skills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:Graduation Not Required

Company Profile

Placewell Consultants

MNC

View Contact Details+

Contact Company:Placewell Consultants

Salary:

INR 2,00,000 - 6,50,000 PA.

Role Category:

Back Office/Web/Transaction Processing

Role:

Associate/Senior Associate -(Technical)

Employment Type:

Full Time, Permanent