Position Service Desk
Should have excellent written/ verbal communication skills (English business communication).
High typing speed.
Good technical knowledge of MS Office (2007-2013), all current browsers, basic networking concepts, and proficiency with MS/iOS Operating Systems.
Should have excellent problem solving capability and technical aptitude to resolve incidents.
Should have worked on Service Now on latest assignment.
Eye for detail and business acumen.
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
Customer service skills, high energy levels and meet customer defined levels of Quality in Operations.
Good knowledge of Incident & Request Management should be possessing ITIL Know how.
Flexible with 24X5 mode of Operations.
Shift Type: Rotational
Shift Timings: 24x5
Voice/ Non-voice: Voice
Process Type: Inbound/ outbound / Email Support.
Work Experience - 6 Months to 2 years
Graduate: Full time (any field).
Certifications: Technical certifications would be an added advantage
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time