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Urgent Hiring for Helpdesk Executive for MNC

2 - 7 YearsPune

Posted: 34 days ago

Job Description

Urgent Hiring for Helpdesk Executive for MNC

Position- Helpdesk Executive
Experience- 2 to 7 years
Qualification- Any Graduate
Salary Budget - up to 3 LPA

Job Responsibility:-

  • Attending to and log calls landing at the helpdesk and direct the complaint/request to the concerned vendor/department based on the nature and criticality/priority of the call and tracking till the time of its completion.
  • Provide work orders / job requests to the operation and maintenance personnel for every user request / complaints.
  • Reconcile and close out all client work orders and implement follow-up actions for work orders that remain open.
  • Escalate the unresolved complaint as per the escalation matrix. Any critical complaint to be reported to client representative immediately on receipt of complaint
  • Initiate appropriate emergency procedures as required due to system failures or alarm conditions in accordance with standard operating procedure.
  • Update caller on status of call and get feeXXXXack after successfully completion of the call.
  • Maintain contact with appropriate maintenance personnel when conditions occour requiring on-site repair, providing information regarding system conditions and problem location and assistance in correcting problem.
  • Prepare daily / weekly / monthly MIS including time taken for call completion, manpower utilized, pending calls, cost incurred, etc.
  • Provide information to occupants on general enquiries.
  • Provide daily, weekly, monthly MIS on the complaints received with status


Regards

Hemant Kumar
(Recruitment Executive)
Placewell Consultants
Contact No.- 9811140681
Email - hemant.kumar@placewell.com


Salary: INR 2,00,000 - 3,00,000 P.A.
Industry: Facility Management
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:

Company Profile

Placewell Consultants
MNC
View Contact Details+
Contact Details

Recruiter Name:Hemant Kumar

Contact Company:Placewell Consultants

Email :hemant.kumar@placewell.com

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