Urgent Hiring for Helpdesk Executive for MNC
Position- Helpdesk Executive
Experience- 2 to 7 years
Qualification- Any Graduate
Salary Budget - up to 3 LPA
- Attending to and log calls landing at the helpdesk and direct the complaint/request to the concerned vendor/department based on the nature and criticality/priority of the call and tracking till the time of its completion.
- Provide work orders / job requests to the operation and maintenance personnel for every user request / complaints.
- Reconcile and close out all client work orders and implement follow-up actions for work orders that remain open.
- Escalate the unresolved complaint as per the escalation matrix. Any critical complaint to be reported to client representative immediately on receipt of complaint
- Initiate appropriate emergency procedures as required due to system failures or alarm conditions in accordance with standard operating procedure.
- Update caller on status of call and get feeXXXXack after successfully completion of the call.
- Maintain contact with appropriate maintenance personnel when conditions occour requiring on-site repair, providing information regarding system conditions and problem location and assistance in correcting problem.
- Prepare daily / weekly / monthly MIS including time taken for call completion, manpower utilized, pending calls, cost incurred, etc.
- Provide information to occupants on general enquiries.
- Provide daily, weekly, monthly MIS on the complaints received with status
Regards Hemant Kumar
Contact No.- 9811140681
Email - email@example.com
Salary: INR 2,00,000 - 3,00,000 P.A.
Industry: Facility Management
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time