The individual will have specific accountability for the Client management, change request process, overall scope management and environment stability for strategic Navisite clients. This includes: Effectively managing program(s) through development of robust schedules, change control, and risk mitigation. Harnessing your consulting skills in a culture that promotes opportunities to provide thought leadership. Identify opportunities to salvage processes, services and technologies. Ensuring documentation is complete and accurate for use in the design, implementation, and operations life cycle. Owning the long term as well as the short term growth strategy of the account base. Promote a culture that values Client satisfaction over everything else. Provide strategic thought leadership for future direction. Technical client architecture/environment review. Transform technical data from monitoring and other metrics into action plans for the betterment of the client services. SLA Management (Thoroughly understand Clients contract and Navisites commitments under that contract).
Key Job Responsibilities:
Collaborate with the Managed Hosting Cloud and Navisite Services functional groups and individuals to set objectives & goals, understand scope and dependencies.
Coordinate with Program/Project Managers as appropriate to ensure the plans are integrated and synchronized with all the team members to provide reasonable assurance that projects are successfully delivered.
Ensuring all projects in the account base meet the defined guidelines of governance, standards and best practices.
Identifying opportunities in the current engagements to offer new Navisite services.
Lead the Quarterly Business Review meetings.
Owning the long term as well as the short term growth strategy of the account(s).
Participate in internal planning activities to develop schedules and align resources for projects and support activities.
Proactively identify, manage, and communicate issues and risks, escalating as appropriate to Senior Management.
Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional Managed Hosting as well as Cloud Services groups.
Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
Understand the Clients needs and make suggestions that will have a positive impact on the Clients and improve on Client satisfaction.
Find opportunities to bring in automation/orchestration in order to enhance client service experience.
Bachelors degree and demonstrated prior Account/Service Management experience.
7+ years of Information Technology experience (Data Center Operations preferred).
Technical Support Management or Project Management experience. Managed Services expertise, particularly: Managed hosting, Cloud Computing, Windows/Unix environments, databases, SAN/storage, disaster recovery planning, security, enterprise applications, Automation/Orchestration and messaging solutions.
Excellent organizational, planning, problem solving, project management skills.
Demonstrates a positive attitude and energy.
Self-motivated, excellent work ethic, goal oriented and strong team player.
Strong written and oral communication skills.
The ability to multitask and manage multiple projects or accounts simultaneously in a globally distributed delivery setup.
Strong facilitation skills. Ability to drive technical meetings with the clients and also with the Navisite executives.
Strong decision making skills.
The ability to analyze, think innovatively, adapt and drive new best practices.
The ability to farm the account through relationship management.
Salary: INR 6,50,000 - 16,50,000 P.A.
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Programming & Design
Role: Software Developer
Employment Type: Permanent Job, Full Time