Active Directory reset passwords, add to groups, create email DLs
Lync how to check volume, reset status, transfer calls etc.
Helpful and Positive Phone manner, Excellent Comm. Skills
Office 2010 & 2016
Exchange User admin
Network + - check connectivity & Wi-Fi
Very strong customer service orientation.
SAP (Working Life)
A+ (Hardware & Software)
ITIL Awareness -ITIL Foundation Certificate in IT Service (preferred)
Experience with Service Now
MAC OSX - Apple Troubleshooting
2 years Service Desk experience in a corporate environment, supporting 500+ users
Salary: INR 1,00,000 - 3,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time