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Service Desk Executive

Hiring for Reputed Organisation

2 - 4 YearsMumbai

Posted: 17 days ago

Job Description

Mandatory

Active Directory reset passwords, add to groups, create email DLs

Lync how to check volume, reset status, transfer calls etc.

Helpful and Positive Phone manner, Excellent Comm. Skills

Typing skills

Office 2010 & 2016

Exchange User admin

Network + - check connectivity & Wi-Fi

Enthusiastic

Positive attitude

Very strong customer service orientation.

Desirable

SAP (Working Life)

A+ (Hardware & Software)

ITIL Awareness -ITIL Foundation Certificate in IT Service (preferred)

Experience with Service Now

Documentation Management

MAC OSX - Apple Troubleshooting

Surface Tablets

Windows 10

2 years Service Desk experience in a corporate environment, supporting 500+ users

Salary: INR 1,00,000 - 3,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time
Keyskills:

Company Profile

Placewell Consultants
Recruitment Firm
View Contact Details+
Contact Details

Recruiter Name:Mr.Benjamin

Contact Company:Placewell Consultants

Telephone:8588839529

Email :Benjamin.k@placewell.com

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